FAQ's
Here are answers to some of the most frequently asked questions we receive:
STANDARD SHIPPING AND ORDER PROCESSING CHARGES
Standard Shipping and Order Processing Charges are based on the product total of your order before any coupons or discounts are applied;
Standard Shipping Charges
* Shipping charges are based on the product total of your order before any coupons or discounts are applied, less any items that are marked as Free Shipping.
Over-sized and heavy products that require freight delivery are subject to an additional freight delivery fee that will be specified in the shopping cart.
In order to offer the most economical shipping rates and most reliable service, we ship all orders via a traceable method. Depending upon the size of your order we will ship via UPS, FedEx, the USPS or a common carrier freight line. Please click here to view our complete Shipping Policies.
We ship items from numerous warehouses around the country operated by our distribution partners. Items ship from the closest warehouse with adequate inventory levels to fulfill an order. Should the closest warehouse not have the item or items you ordered in stock, we will ship from the next closest warehouse. This may result in you receiving your order in multiple shipments, at different times if you ordered more than one item. This allows us to minimize delivery time and cost.
We offer fast 1-2 day shipping on over 50,000 items. Just order by 3pm ET, and you receive your order in 1-2 business days. Qualifying products are indicated on our website as “Delivery in 1-2 business days. For other items you should receive your order in 3-5 business days, unless otherwise indicated.
A tracking number will automatically be e-mailed to the e-mail address that you entered during checkout once your order has shipped. In addition, if you ordered multiple items, you may receive multiple tracking numbers.
If you did not receive a tracking number and you placed your order more than 72 hours ago, we offer 3 convenient ways to check your order status. If you used Guest Checkout use option 1 or 3:
- Click on the Track Your Order option in the upper right hand corner on any page. Enter your Email address and Order Number and click the 'Order Status' Button.
- Click on the My Account tab on the home page of our website. After logging in, scroll down to the Order/Billing History section. Here you will be able to view all information, including tracking numbers on all orders.
- Contact Customer Service
Yes, we gladly ship to home addresses and there is no extra charge to do so.
Unfortunately, at this time we are only able to ship within the contiguous United States. The company currently does not ship to Alaska, Hawaii, Puerto Rico U.S Territories or APO/FPO addresses.
Due to the shipping carriers we use, we are only able to ship to actual street addresses.
Our warehouses are strictly shipping facilities. For insurance purposes, we are unable to allow any pick-ups.
Not at this time. At ReStockIt.com we work hard to quickly process and ship all orders. Most orders arrive within 1 – 5 business days. We may be able to expedite orders on certain products. Please contact our Customer Service team at (800) 680-0859 for further assistance.
No, we offer the same great competitively priced products to businesses, governments and consumers.
No registration is needed to place an order with us. Even if you have ordered from us in the past, anybody can place an order with us using our easy Guest Checkout Service.
Our Direct Sales Team can work to develop custom prices for items you purchase most and provide bulk purchasing discounts. Contact Direct Sales by calling 1-800-765-5103, or learn more about our ReStockIt Business Preferred program here.
At ReStockIt.com we work hard to fulfill all orders as quickly as possible, and if order processing has begun, we will be unable to change or cancel your order. Please contact our Customer Service team at (800) 680-0859 for further assistance as soon as possible after ordering if you need to modify your order or choose to cancel.
We rarely experience back orders. However, from time to time they may occur and you will be notified via email within 24 hours of placing your order.
We are typically able to special order products for customers. Please click here to contact Customer Service for further details.
Should any item you’ve purchased not completely satisfy you or you change your mind, you may return the item for a refund of the product, less a 15% re-inventory fee, within 30 days of shipment. Not all items are covered by our return policy. Be sure to check the list of items for which we cannot accept returns due to manufacturer policies. For complete details, see our return policy.
ReStockit accepts Visa, MasterCard, Discover, American Express, PayPal, and Shop Pay. Business accounts with open account billing can pay by check, wire transfer or ACH transfer.
ReStockit offers Net 30 payment terms to qualified businesses as part of our ReStockit Business Preferred Program. For details see Payments and Terms.
If you are in states where we collect sales tax (all 48 contiguous states with the exception of District of Columbia, Louisiana, Maine, Nebraska, New Mexico, Oklahoma, South Carolina, South Dakota, Tennessee, Vermont, West Virginia, and Wyoming) you may still order with us tax-free.
Purchasers with tax-exempt status must provide ReStockIt with a copy of a state resale certificate, an exemption certificate, or other acceptable proof of your exempt status in the state to which the items will be shipped, in order to purchase without paying sales tax.
To submit your documentation:
- Place your order through ReStockIt.com or by speaking to one of our customer service agents. After you’ve received your shipment confirmation, please submit your documentation (see acceptable forms above) by fax to 1-800-803-5207. Please mark your fax with:
'Attn: ReStockIt Tax Exempt'. - Alternatively, you can scan your certificate and send it to us at taxexempt@ReStockIt.com. Please include 'Tax Exemption Request' in your email's subject line.
- In either case, please include the following with your documentation:
- After your documents have been processed and accepted, you will receive a refund in the amount of the tax charged.
- Once you have established tax exempt status with ReStockIt, in order to ensure future orders will be processed without tax. please log in to your account at checkout.
- If your tax exempt certificate has an expiration date, you will need to provide up to date documentation prior to expiration to continue to receive zero tax on your orders.
Your online receipt would not reflect new tax adjustments made to your order. Once we receive your fax and the adjustment is made, we will email an updated receipt to the email address on your order record. If you have already established your tax-exempt status with us, please make sure to log in with your account each time you make an order to place a tax- free order. Please note that it can take up to 2-3 business days for us to process your exemption so if you need immediate assistance, feel free to call our Team at 1-800-680-0859.
Choose from our curated selection of items from your favorite brands.
Place an order by 3pm ET and get 1-2 day shipping on 50,000+ products.
Our strong buying relationships with vendors give us access to volume-discount pricing.
One-step access to items in your shopping list, order tracking and easy re-order.
Let us set you up on terms; and take 30 days to pay. Tax exempt? No problem.
Our friendly and dedicated team will handle your needs with care.