Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
Are you running your data center seven days a week, 24 hours a day? Do your applications get updated around the clock every day, as well as on weekends and holidays? Are your data center personnel on call 24 hours a day? Is your Quantum product connected to critical pieces of equipment under 24/7 coverage? If you answered "yes" to any of these questions, this Quantum on-site service level is for you. It guarantees that you receive on-site response within four hours any day of the week, including Quantum and country holidays. It is Quantum's highest level of equipment service protection.
Additional Information: Quantum StorageCare On-Site 7x24x4 Services Zone 1 - extended service agreement - 3 years - on-site
Type: Extended service agreement
Service Included: Parts and labor
Full Contract Period: 3 years
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Extended Warranties and Service Plans