Frequently Asked Questions


If you don't see the answer to your question here, please click here to Contact Us.


Q. How much will I pay for shipping?

We offer FREE shipping on qualifying orders of $149 or over. You will receive Free Shipping if your order includes at least $149 of eligible merchandise. Items marked as “Free Shipping" or "Eligible for Free Shipping" qualify towards the $149. Orders must ship within the contiguous United States. We reserve the right to choose the best method of shipment on all orders that qualify for Free Shipping.

Delivery charges are based on the product total of your order before any coupons or discounts are applied, less any items that are marked as Free Shipping.

Standard Shipping Charges
Product Total Before Discounts Total Charges
Under $75.00 $8.95
$75.01 - $148.99 $12.95
$149.00 & over FREE SHIPPING
* Shipping charges are based on the product total of your order before any coupons or discounts are applied, less any items that are marked as Free Shipping. Qualifying orders of $149 or more SHIP FREE.

Oversized and heavy products that require freight delivery are subject to a freight delivery fee.

Q. What carrier do you use for shipping and what services are available?

A. In order to offer the most economical shipping rates and most reliable service, we ship all orders via a traceable method. Depending upon the size of your order we will ship via UPS, FedEx, the USPS or a common carrier freight line. Please click here to view our complete Shipping policies.

Q. Where will my order ship from?

A. We ship items from 196 nationwide warehouses. Items ship from the closest warehouse with adequate inventory levels to fulfill an order. Should the closest warehouse not have the item or items you ordered in stock, we will ship from the next closest warehouse. This may result in you receiving your order at different times if you ordered more than one item. This allows us to minimize delivery time and cost.

Q. How long will it take to receive my order?

A. All orders ship within 1 - 2 business days. Shipping on Ground shipments generally takes 1 - 5 business days. Please refer to the product page for estimated delivery times by product.

Q. How can I get a tracking number for my order?

A. A tracking number will automatically be e-mailed to the e-mail address that you entered during checkout once your order has shipped. Please remember that most orders ship within 1 - 2 business days. Certain items such as sheds ship within 1 - 2 weeks. In addition, if you ordered multiple items, you may receive multiple tracking numbers.

If you did not receive a tracking number and you placed your order more than 72 hours ago, we offer 3 convenient ways to check your order status. If you used Guest Checkout use option 1 or 3:

  1. Click on the Track My Order option in the upper right hand corner on any page. Enter your Email address and Order Number and click the 'Lookup Order Status' Button.

  2. Click on the My Account tab on the home page of our website. After logging in, scroll down to the Order/Billing History section. Here you will be able to view all information, including tracking numbers on all orders.

  3. Contact Customer Service.

Q. Do you ship to home addresses?

A. Yes, we gladly ship to home addresses and there is no extra charge to do so.

Q. Do you ship outside the contiguous United States?

A. Unfortunately at this time we are only able to ship within the contiguous United States.

Q. Do you ship to PO Boxes?

A. Due to the shipping carriers we use, we are only able to ship to actual street addresses.

Q. Can I pickup my order?

A. Our warehouses are strictly shipping facilities. For insurance purposes we are unable to allow any pick-ups.

Q. Do you offer Rush Delivery options?

A. At we work hard to quickly process and ship all orders. Most orders arrive within 1 – 5 business days. We may be able to expedite orders on certain products. Please contact our Customer Service team at (800) 680-0859 for further assistance.


Q. Do you only sell to businesses?

A. No, we offer the same great competitively priced products to businesses, governments and consumers.

Q. How do I contact you if I have a question or need further assistance?

A. We offer several convenient contact methods. We recommend using Live Chat to contact us. It is the quickest and most effective way for us to assist you. Please click here to see a complete list contact options.

Q. Can I place my order via telephone or fax?

A. Certainly. You may call us toll-free at (800) 680-0859 or fax your order to (800) 803-5207.

Q: Do I need an account to place an order?

A: No. No registration is needed to place an order with us. Even if you have ordered from us in the past, anybody can place an order with us using our easy Guest Checkout Service.

Q. What if I need to cancel my order?

A. At we work hard to fulfill all orders as quickly as possible. Please contact our Customer Service team at (800) 680-0859 for further assistance.

Q. Can I return an item?

A. We do accept returns on most products. Please click here to see our complete return policy.

Q. Can you special order a product for me?

A. We are typically able to special order products for customers. Please click here to contact Customer Service for further details.

Q. What is your back order policy?

A. We rarely experience back orders. However, from time to time they may occur and you will be notified via email within 24 hours of placing your order. Please click here to see our complete back order policy.

Q. Will sales tax be applied to my order?

A. Sales tax will only be applied to your order if your shipping address is in California, Florida or Maryland. Outside of California, Florida or Maryland no taxes would be applied.

Q. What do I do if I am tax exempt?

A. If you are in California, Florida or Maryland and are tax exempt, you may still place your order online. We ask that you simply email or fax us a copy of your order receipt and your California, Florida or Maryland Tax Exemption form. Once received, we can remove any tax that was applied to your order. Please email to or fax to (800) 803-5207. Please note that it can take up to 5 business days for us to process your exemption.

Q. I faxed a copy of my tax exemption form, but I still see the taxes on my order.

A. Your online receipt would not reflect new tax adjustments made to your order. Once we receive your fax and the adjustment is made, we will email an updated receipt to the email address on your order record.

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