Frequently Asked Questions

If you don't see the answer to your question here, please click here to Contact Us.

Shipping

Q. How much will I pay for shipping?

STANDARD DELIVERY AND PROCESSING CHARGES
Delivery charges are based on the item subtotal of your order before any coupons or discounts are applied, less any items that are marked as Free Shipping.

Item Subtotal	Total Charges
Under $25.00	$6.95
$25.01 - $50.00	$8.95
$50.01 - $75.00	$9.95
$75.01 - $100.00	$12.95
$100.01 - $150.00	$15.95
$150.01 - $200.00	$19.95
$200.01 - $1,000.00	10% of Item Subtotal
$1000.01 - $2,000.00	7% of Item Subtotal
$2,000.01 & over	5% of Item Subtotal

FREE SHIPPING
We offer FREE shipping on over 100,000 Top Selling items. Orders must ship within the contiguous United States. We reserve the right to choose the best method of shipment on all orders that qualify for Free Shipping.

Q. What carrier do you use for shipping and what services are available?

A. We proudly ship via UPS. Please click here to view our complete Shipping policies.

Q. Where will my order ship from?

A. We ship items from 52 nationwide warehouses. Items ship from the closest warehouse with adequate inventory levels to fulfill an order. This allows us to minimize delivery time and cost.

Q. How long will it take to receive my order?

A. All orders ship within 1 - 2 business days. Shipping generally takes 1 - 6 business days. Therefore, you can expect your order in approximately 2 - 7 business days.

Q. How can I get a tracking number for my order?

A. A tracking number will automatically be e-mailed to the e-mail address that you entered during checkout once your order has shipped. Please remember that most orders ship within 1 - 2 business days - certain items such as sheds ship within 1 - 2 weeks. In addition, if you ordered multiple items, you may receive multiple tracking numbers.

If you did not receive a tracking number and you placed your order more than 72 hours ago, please contact Customer Service.

Q. Do you ship to home addresses?

A. Yes, we gladly ship to home addresses and there is no extra charge to do so.

Orders

Q. Do you only sell to businesses?

A. No, we offer the same great industrial, competitively priced products to businesses, governments and consumers.

Q. How do I contact you if I have a question or need further assistance?

A. We offer several convenient contact methods. We recommend using Live Chat to contact us. It is the quickest and most effective way for us to assist you. Please click here to see a complete list contact options.

Q. Can I place my order via telephone or fax?

A. Certainly. You may call us toll-free at (800) 680-0859 or fax your order to (800) 803-5207.

Q. Can I return an item?

A. We do accept returns on most products. Please click here to see our complete return policy.

Q. Can you special order a product for me?

A. We are typically able to special order products for customers. Please click here to contact Customer Service for further details.

Q. What is your back order policy?

A. We rarely experience back orders. However, from time to time they may occur and you will be notified within 24 hours of placing your order. Please click here to see our complete back order policy.

Q. Will sales tax be applied to my order?

A. Sales tax will only be applied to your order if your shipping address is in California or Florida. Outside of California or Florida no taxes would be applied.

Q. What do I do if I am tax exempt?

A. If you are in California or Florida and are tax exempt, you may still place your order online. We ask that you simply fax us a copy of your order receipt and your California or Florida Tax Exemption form. Once received, we can remove any tax that was applied to your order. Our fax number is: 800-803-5207.

Q. I faxed a copy of my tax exemption form, but I still see the taxes on my order.

A. Your online receipt would not reflect new tax adjustments made to your order. Once we receive your fax and the adjustment is made, we will email an updated receipt to the email address on your order record.