Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
Juniper Networks offers six standard support offerings to complement your team and ensure maximum uptime. Each offering includes 24x7 access to the Juniper Networks Technical Assistance Center and Customer Support Center.Same-Day is an essential service for network providers with mission-critical networks who cannot wait until the next business day for replacement parts. In addition to all Core Support features, Same-Day provides delivery of covered replacement hardware within four hours of your request. You can request hardware replacements 24 hours a day, 7 days a week, including holidays.
Additional Information: Juniper Networks Customer Services J-Care Same-Day - extended service agreement - 1 year - shipment
Type: Extended service agreement
Service Included: Parts
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Covered Configurations: Router with GE Dense Port Concentrator (DPC) card
Extended Warranties and Service Plans