Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
IBM Tivoli Foundations Service Manager is the service desk solution designed and priced specifically for smaller and medium sized organizations. It provides focused service desk capabilities through ITIL V3.0 aligned service request, incident, and problem management processes. It encompasses a broad variety of features that enable a single point of contact to automate service request, incident and problem management. The offering includes pre-defined features that have been found key to growing needs of small and medium sized organizations.Equally important, it is easy to install, configure and deploy. IBM Tivoli Foundations Service Manager has built-in features that streamline service desk operations through process workflow configuration and escalation across an organization.This software appliance-based service desk improves the productivity of service desk agents by providing problem solving tools such as remote diagnostics and web replay capabilities.Remote diagnostics capability enables the service desk agents to remotely take over work stations to fix problems, thus helping to save time and cost and improve customer satisfaction. Tivoli Foundations Service Manager provides ways to increase the efficiency of its service support operations. Its robust self-help portal with built-in knowledge management functions, gives end users a way to quickly resolve problems on their own without having to involve any additional personnel. Implementing standardized processesfor managing service desk operations is tedious and time consuming for small and mid-sized clients that have limited IT skills in house. This service desk solution enables the clients to implement ITIL aligned service request, incident and problem management processes using out-of-the-box bestpractice contents in a fraction of the time. By using the streamlined service request, incident and problem management processes, overall service quality is improved and services are rapidly restored. Finally, the built-in survey capabilities allow the customers to track and trend overall end-user satisfaction with their operations and creates a closed loop environment where overall service quality can continually be improved. The visibility, control, and automation possible with the Tivoli Foundations Service Manager is perfect for small and medium sized clients looking to reduce costs, manage risks, and improve their service quality.
Category: Business applications
Subcategory: Business - data analysis & business intelligence
License Type: License
Bundled Support: 1 Year Software Subscription and Support
License Qty: 1 authorized user
License Pricing: Standard
Licensing Details: Delivered via electronic distribution
Platform: Linux, UNIX, Windows
Distribution Media: Download
Service & Support: New releases update
Business Solution Software