Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
Cisco Unified Workforce Optimization integrated with Cisco Unified Contact Center Express helps supervisors and other managers align contact center performance with business objectives by integrating workforce optimization within the team's daily workflow-combining agent and supervisor desktop tools in a composite application with workforce optimization software to unify the entire customer interaction process.Directly integrated with Cisco Supervisor Desktop, Cisco Unified Workforce Optimization unifies the tactical tools that supervisors need to optimize team performance: Cisco Unified Workforce Optimization Workforce Management and Quality Management software. The Workforce Management component allows contact center managers to develop schedules for multiple sites, manage critical performance indicators, and manage real-time adherence to schedules. At the same time, the Quality Management piece provides voice compliance and evaluation solution, with optional advanced quality-management features such as screen recording, for agent performance optimization and dispute resolution.
Additional Information: Cisco Unified Workforce Optimization Advanced Quality Management for Unified Contact Center Express 5.0 - license
Category: Networking applications
Subcategory: Network - monitoring & performance management
License Type: License
License Qty: 1 seat
License Pricing: Standard
OS Required: Microsoft Windows XP, Microsoft Windows 2000 Professional SP3
Cisco Systems, Inc