Careers at ReStockIt.com

ReStockIt.com is a leading online retailer of supplies to small businesses. The website offers more than 200,000 products from over 2,300 leading manufacturers. ReStockIt.com has been honored with many prestigious awards including South Florida Business Journal Business of the Year (2008 and 2010) and one of the 500 largest eCommerce companies by industry leading Internet Retailer Magazine (2006-2014). ReStockIt.com employs a diverse team of individuals dedicated to our mission by offering an excellent salary and benefit package, including 93% company-paid health insurance, paid time off and holidays, as well as a 401K with company match by ReStockIt.com. We offer a casual work environment and a flexible schedule because we understand your personal life is as important as your professional life.

We are currently looking for qualified individuals to join our team in the following areas:


Operations Coordinator

Position Summary

We are seeking a highly-detailed, problem solver to join our Operations Team. As Operations Coordinator, your chief responsibility will be the quick and accurate, electronic processing of customer orders. You will be in charge of the order process -- from the time an order is placed until the customer successfully receives their order. In this position you will also assist the Director of Operations with miscellaneous office duties. Your work week will encompass Monday – Friday, 8:00am – 5:00pm with an hour for lunch (no nights/weekends).

Responsibilities:
  • Follow established systems and procedures to process customer orders from multiple channels
  • Manage customer tax exemption status.
  • Contribute to the Team effort and goals by accomplishing related results as needed
  • Coordinate with vendors to troubleshoot client order issues and support operational tasks
  • Other Office Management duties as assigned.
  • Qualifications:
    • Outstanding Attention to Detail
    • Strong Interpersonal and People Skills
    • Excellent Organizational and Communication Skills
    • Problem Solving Skills
    • Positive Attitude
    • Prioritizing multiple tasks with minimal guidance, and proactively identify and resolve issues
    Additional Skills Desired:
    • Proficiency with Microsoft Office including Word, Excel and Outlook
    • Familiarity with Online Shopping
    • Research and Analytical Skills
    Education:
    • College Degree Preferred

    To be considered for this position, please email a cover letter and your resume to: careers@restockit.com.



    Customer Service Representative

    Position Summary

    This position will be responsible for providing customers of ReStockIt.com with an extraordinary customer service experience. We are seeking a highly motivated, high energy, detailed person to provide outstanding phone and email customer service to our customer-base in a fun, non-call center environment. Your work week would encompass Monday - Friday, 9:00am - 6:00pm with an hour for lunch (no nights/weekends).

    Position Description and Responsibilities:
    • Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite the correction; following up to ensure resolution.
    • Answering incoming customer service telephone calls, live chats and emails
    • Contribute to the team effort and goals by accomplishing related results as needed
    • Other Office duties as assigned
    Requirements
    • Strong Interpersonal and People Skills
    • Excellent Communication Skills
    • Strong Attention to Detail
    • Problem Solving Skills
    • Positive Attitude
    • Multi-tasking Skills
    • At least 1 Year of Customer Service Experience
    Additional Skills Desired
    • Proficiency with Microsoft Office including Word, Excel and Outlook
    • Familiarity with Online Shopping
    Education
    • High School diploma required

    To be considered for this position, please email a cover letter and your resume to: careers@restockit.com.




    Inside Sales Account Executive

    Position Summary

    As an Inside Sales Account Executive, you will be responsible for building relationships and generating incremental sales by soliciting and building a base of business through our existing small business customer base. Communication with customers will be conducted via telephone and email. Candidates must be highly motivated, highly energetic and able to quickly and consistently create rapport, ask the right questions, position products and offers to upsell, and work through customer objections. Successful candidates can lead consultative customer dialogue as they navigate online information and ordering systems. Compensation will be a combination of base salary plus commission.

    Requirements:
    • Strong interpersonal and people skills
    • Excellent communication skills (both writing and speaking)
    • Exudes enthusiasm, a positive attitude, motivation, and strong work ethic
    • Attention to detail and order accuracy
    • Competitive and driven personality; Passion to get the order
    • Persistent determination to succeed with telephone sales
    • Results oriented and motivated by incentives
    • Aggressive entrepreneurial attitude
    • Team player
    • Thrives in a fast paced work environment and industry
    Additional Skills Desired:
    • Demonstrable and quantifiable prior inside sales success
    • Proficiency with Microsoft Office including Word, Excel and Outlook
    • Web savvy and familiarity with Online Shopping
    Education:
    • High School diploma required; a Bachelor's degree is strongly preferred.

    To be considered for this position, please email a cover letter and your resume to: careers@restockit.com.




    Content Coordinator

    Position Summary

    We are seeking a Content Coordinator to provide support for marketing and merchandising initiatives including content development for our websites and other sales channels.

    Position Description/Responsibilities:
    • Updating time-sensitive content such as product descriptions and images
    • Fact checking with vendors and manufacturers for accuracy
    • Content creation including implementation of SEO strategies, copywriting and HTML formatting
    • Support Online Marketing Manager with overall content strategy
    Education/Training:
    • High School diploma required.
    • Prefer 4- year college degree in Communications, Journalism, Marketing or related field.
    Skills Needed:
    • Attention to detail
    • Ability to self manage, prioritize, and maintain multiple priorities
    • Strong work ethic
    • Computer proficiency with Microsoft Office; Strong proficiency in Excel a must
    Additional Skills Desired:
    • Demonstrated experience as high-performing contributor in team environment
    • Previous experience with online retail
    • Fact-checking, copywriting and editing experience
    • Basic HTML and Photoshop skills
    • Familiar with SEO tactics: keyword selection, inbound linking and social media marketing

    To be considered for this position, please email a cover letter and your resume to: careers@restockit.com.




    Business Analyst/Database Guru

    Position Summary

    The job opening is in our IT Department and is for a Business Analyst using our SQL Databases. The general responsibilities include managing multiple Databases, assist in back end Web Development, and creating various reports. Looking for a long-term, team oriented employee with excellent attention to detail, great listening skills and a positive attitude. We offer full health insurance for employees (after 3 months) and a 401K with company matching (after 1 year).

    Desired Languages
    • SQL
    • ASP.net
    • ASP
    • VB
    • VB.net
    • T-SQL
    • Pl/pgsql
    Desired Programs
    • SQL Server 2000/2005
    • Excel
    • Access
    • PostgreSQL 8.x
    • Navicat PostgreSQL

    To be considered for this position, please email a cover letter and your resume to: careers@restockit.com.


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