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Careers at ReStockIt.com

ReStockIt.com is a leading online retailer of supplies to small businesses. Revenues have grown aggressively over the past 5 years from $14 Million in 2008 to over $23 Million in 2013. The website offers more than 200,000 products from over 2,300 leading manufacturers. ReStockIt.com has been honored with many prestigious awards including South Florida Business Journal Business of the Year (2008 and 2010) and one of the 500 largest eCommerce companies by industry leading Internet Retailer Magazine (2006-2011). ReStockIt.com employs a diverse team of individuals dedicated to our mission by offering an excellent salary and benefit package, including 93% company-paid health insurance, paid time off and holidays, as well as a 401K with company match by ReStockIt.com. We offer a casual work environment and a flexible schedule because we understand your personal life is as important as your professional life.

We are currently looking for qualified individuals to join our team in the following areas:


Customer Service Representative

Position Summary

This position will be responsible for providing customers of ReStockIt.com with an extraordinary customer service experience. We are seeking a highly motivated, high energy, detailed person to provide outstanding phone and email customer service to our customer-base in a fun, non-call center environment. Your work week would encompass Monday - Friday, 9:00am - 6:00pm with an hour for lunch (no nights/weekends).

Position Description and Responsibilities:
  • Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite the correction; following up to ensure resolution.
  • Answering incoming customer service telephone calls, live chats and emails
  • Contribute to the team effort and goals by accomplishing related results as needed
  • Other Office duties as assigned
Requirements
  • Strong Interpersonal and People Skills
  • Excellent Communication Skills
  • Strong Attention to Detail
  • Problem Solving Skills
  • Positive Attitude
  • Multi-tasking Skills
  • At least 1 Year of Customer Service Experience
Additional Skills Desired
  • Proficiency with Microsoft Office including Word, Excel and Outlook
  • Familiarity with Online Shopping
Education
  • High School diploma required

To be considered for this position, please email a cover letter and your resume to: careers@restockit.com.




Co-Op Marketing/MDF Sales Manager

Position Summary

We are seeking a talented individual to lead our Vendor Cooperative Marketing program. This person will be responsible for pursuing, developing, and managing vendor funded advertising and marketing campaigns with ReStockIt.com's current and potential vendors and manufacturers.

Responsibilities:
  • Initiating and leveraging cooperative marketing and MDF opportunities with both existing and prospective partners
  • Creation and management of cooperative marketing presentations and proposals.
  • Provide vendors with necessary cooperative marketing back up and timely reporting as required
  • Coordinate with ReStockIt merchandising team to create cooperative marketing placements via website merchandising, search results, email campaigns, PPC, and new cooperative opportunities as they become available.
  • Provide ongoing tracking and reporting to RSI management team on cooperative marketing revenues and projections
  • Other Tasks/Projects as assigned
Qualifications:
  • 3 to 5 years of experience with track record of success in business development/sales experience managing successful ecommerce related cooperative marketing and MDF programs
  • Passion to turn prospects into partners
  • Persistent determination with telephone sales
  • Able to prepare and deliver effective customized proposals and presentations
  • Results oriented
  • Sound analytical skills
  • Aggressive entrepreneurial attitude
  • Team player
  • Ability to work in fast paced environment and industry
  • Excellent communication (both written and verbal)

To be considered for this position, please email a cover letter and your resume to: careers@restockit.com.




Inside Sales Account Executive

Position Summary

As an Inside Sales Account Executive, you will be responsible for building relationships and generating incremental sales by soliciting and building a base of business through our existing small business customer base. Communication with customers will be conducted via telephone and email. Candidates must be highly motivated, highly energetic and able to quickly and consistently create rapport, ask the right questions, position products and offers to upsell, and work through customer objections. Successful candidates can lead consultative customer dialogue as they navigate online information and ordering systems. Compensation will be a combination of base salary plus commission.

Requirements:
  • Strong interpersonal and people skills
  • Excellent communication skills (both writing and speaking)
  • Exudes enthusiasm, a positive attitude, motivation, and strong work ethic
  • Attention to detail and order accuracy
  • Competitive and driven personality; Passion to get the order
  • Persistent determination to succeed with telephone sales
  • Results oriented and motivated by incentives
  • Aggressive entrepreneurial attitude
  • Team player
  • Thrives in a fast paced work environment and industry
Additional Skills Desired:
  • Demonstrable and quantifiable prior inside sales success
  • Proficiency with Microsoft Office including Word, Excel and Outlook
  • Web savvy and familiarity with Online Shopping
Education:
  • High School diploma required; a Bachelor's degree is strongly preferred.

To be considered for this position, please email a cover letter and your resume to: careers@restockit.com.




Content Coordinator

Position Summary

We are seeking a Content Coordinator to provide support for marketing and merchandising initiatives including content development for our websites and other sales channels.

Position Description/Responsibilities:
  • Updating time-sensitive content such as product descriptions and images
  • Fact checking with vendors and manufacturers for accuracy
  • Content creation including implementation of SEO strategies, copywriting and HTML formatting
  • Support Online Marketing Manager with overall content strategy
Education/Training:
  • High School diploma required.
  • Prefer 4- year college degree in Communications, Journalism, Marketing or related field.
Skills Needed:
  • Attention to detail
  • Ability to self manage, prioritize, and maintain multiple priorities
  • Strong work ethic
  • Computer proficiency with Microsoft Office; Strong proficiency in Excel a must
Additional Skills Desired:
  • Demonstrated experience as high-performing contributor in team environment
  • Previous experience with online retail
  • Fact-checking, copywriting and editing experience
  • Basic HTML and Photoshop skills
  • Familiar with SEO tactics: keyword selection, inbound linking and social media marketing

To be considered for this position, please email a cover letter and your resume to: careers@restockit.com.




Business Analyst/Database Guru

Position Summary

The job opening is in our IT Department and is for a Business Analyst using our SQL Databases. The general responsibilities include managing multiple Databases, assist in back end Web Development, and creating various reports. Looking for a long-term, team oriented employee with excellent attention to detail, great listening skills and a positive attitude. We offer full health insurance for employees (after 3 months) and a 401K with company matching (after 1 year).

Desired Languages
  • SQL
  • ASP.net
  • ASP
  • VB
  • VB.net
  • T-SQL
  • Pl/pgsql
Desired Programs
  • SQL Server 2000/2005
  • Excel
  • Access
  • PostgreSQL 8.x
  • Navicat PostgreSQL

To be considered for this position, please email a cover letter and your resume to: careers@restockit.com.


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