Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
Exabyte's SupportSuite services are uplevel support and service packages available with new purchases only. The SupportSuite Solution Paks include parts, labor and travel from IBM Global Services and 24 x 7 toll-free access to certified Exabyte Technical Support specialists for the duration of the 3-year contract (coinciding with the 3-year limited warranty). With SupportSuite solutions, you combine On-Site Service and Technical Support in a conveniently managed package.Ultimate support requires pre-approval from Exabyte Service prior to purchase.
Additional Information: Exabyte SupportSuite Ultimate - extended service agreement - 3 years - on-site
Type: Extended service agreement
Service Included: Parts and labor
Full Contract Period: 3 years
Response Time: Same business day
Service Availability: 24 hours a day / 7 days a week
Extended Warranties and Service Plans