Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
From point of sale, Exabyte's products can be covered by comprehensive support packages designed to provide customers with the highest quality service and support available, at a cost-effective price. Exabyte's Service Solution Packs (SSPs) are available at 3 different levels: SSP Ultimate, SSP Premium Plus and SSP Premium. This 3-year agreement covers all repair expenses including troubleshooting, parts and labor.SSP Premium is designed for business-critical application customers who require fast, high-quality support. SSP Premium includes 5 x 9 On-site service (8 a.m. to 5 p.m. coverage, Monday through Friday, 8-hour response) and 24 x 7 technical support (24-hour coverage, 7 days a week).
Additional Information: Tandberg Data SecureService extended service agreement - 2 years - on-site
Type: Extended service agreement
Service Included: Parts and labor
Full Contract Period: 2 years
Response Time: Next business day
Service Availability: 9 hours a day / 5 days a week
Extended Warranties and Service Plans