Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
To minimize interruptions to your daily business activities, many of Exabyte's products are covered by the Advanced Exchange (ADEX) option. With the ADEX service option, Exabyte will ship a replacement unit to the customer upon verification of a faulty tape device before receiving the defective unit back from the customer. This ADEX unit will become the customer's unit; Exabyte will not return the original unit to the customer. Exabyte will pay the shipping fees for the ADEX product to the customer; the customer is responsible for the shipping fees on the returned unit to Exabyte.
Additional Information: Exabyte Advanced Exchange - extended service agreement - 3 years - shipment
Type: Extended service agreement
Service Included: Replacement
Return Shipment: At customer expense
Full Contract Period: 3 years
Covered Components: LTO 2 drive
Extended Warranties and Service Plans