Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
StorageCare Services offer a comprehensive range of enhanced, on-site service and support options for Quantum disk-based backup system products. Not only will you enjoy the added dimension of data protection, StorageCare Services will also protect against the negative impact of extended downtime.Quantum's Silver Support Plan is designed for mid-size to large enterprises that want to complement their in-house technical capabilities with on-siteQuantum service. The Silver Support Plan entitles customers to priority call handling and a four-hour on-site response target, Monday through Friday, during normal business hours.The Silver Support Plan Zone 1 is designed for Quantum PX-Series and P2000-P7000 libraries only. Price is per router.
Additional Information: Quantum StorageCare Silver Support Plan Zone 1 - extended service agreement - 1 year - on-site
Type: Extended service agreement
Service Included: Parts and labor
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 9 hours a day / 5 days a week
Covered Components: Fibre Channel router
Extended Warranties and Service Plans