Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
Allowing organizations to keep hard drives while awaiting replacements or when computers are at the National Service Center for repair, Panasonic's Hard Drive Warranty helps companies maintain security by keeping sensitive data on location. With Panasonic's Standard Warranty, all Toughbook computers are included in the Priority Exchange Program. The program streamlines the repair process by providing user-replaceable parts quickly; however, under the standard Priority Exchange program, users are required to return the replaced part. This warranty allows each user to receive one hard drive per year or up to 5% of an organization's total number of mobile computer failures per year that are covered under the warranty. If the number of replaced hard drives exceeds 5%, Panasonic reserves the right to send a Technical Field Manager to an organization to investigate and identify failure issues.
Type: Extended service agreement
Service Included: Parts and labor
Full Contract Period: 3 years
Covered Components: Hard drive
Extended Warranties and Service Plans