Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
When your storage systems must be available around-the clock and operations must be restored as rapidly as possible, Overland Storage Gold level support is the solution of choice.PRODUCT FEATURES: Technical support available 24 hours per day, 7 days a week, 365 days a year INCLUDING holidays; On-site repairs: Once your issue has been diagnosed as a hardware failure, Overland Storage will dispatch a qualified engineer to your site for arrival within four (4) business hours. This excludes recognized public and company holidays; Includes software Maintenance for Protection OS on applicable products; 24x7x365 access to Overland's technical support Web portal; Multiple year extensions may be available.
Additional Information: Overland Storage Gold - extended service agreement - 3 years - on-site
Type: Extended service agreement
Service Included: Parts and labor
Full Contract Period: 3 years
Response Time: 4 business hours
Service Availability: 24 hours a day / 7 days a week
Extended Warranties and Service Plans