Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
Juniper Networks offers six standard support offerings to complement your team and ensure maximum uptime. Each offering includes 24x7 access to the Juniper Networks Technical Assistance Center and Customer Support Center.Same-Day Onsite provides you with a skilled technician for rapid remedial hardware problem resolution, including the installation of replacement parts. This service includes all Same-Day features, plus access to an onsite technician within four hours of your request. You can request an onsite technician 24 hours a day, 7 days a week, including holidays.This support covers ERX300.
Additional Information: Juniper Networks Customer Services J-Care Same-Day Onsite - extended service agreement - 1 year - on-site
Type: Extended service agreement
Service Included: Parts and labor
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Extended Warranties and Service Plans