Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
J-Care Continuity Services are designed for high-performance organizations whose network uptime and high-availability are critical to everyday operations. This service leverages Juniper Networks innovative automation support techniques, which allow rapid identification and reporting of issues combined with interaction from senior technical support engineers for effective troubleshooting and service restoration. Receive advance replacements for defective hardware or part(s), 24x7x4 hours within final diagnosis of a part failure and replacement authorization by Juniper Networks. Advanced replacements are delivered to your physical site if it is located within the designated distance of any authorized regional Juniper Networks parts depot.
Type: Extended service agreement
Service Included: Advance parts replacement
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Extended Warranties and Service Plans
Juniper J-Care Continuity Services Same-Day - Extended Service Agreement - 1 Year - Shipment (BX7799) On Sale