Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
When you use technology for your most important operations, you need to feel confident that when problems occur someone will work to correct them promptly. And you need a services provider who will stand by its hardware by providing the coverage you need, when you need it. With an IBM Warranty Service Upgrade ServicePac, you can upgrade the service included with your hardware's original warranty. IBM is here when you need it, 24 hours a day, every day. If IBM engineers can't fix your problem over the phone, they will schedule repair services, send a replacement for a failing component, or perform an equipment exchange according to your level of service coverage. In each case, coverage for parts and labor is included.
Additional Information: IBM MA ServicePac Onsite Exchange - extended service agreement - 1 year - on-site
Type: Extended service agreement
Service Included: Replacement
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Extended Warranties and Service Plans