Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
IBM e-ServicePac is an Internet-enabled registration tool that offers increased flexibility and availability of service to customers and business partners. IBM offers e-ServicePacs to provide warranty services for PC servers, desktop and mobile product lines. This solution provides customers with the quick, 24x7 activation of IBM services, simple procedure for business partners or end users logging onto an IBM Internet site, a single authorization number allowing a customer to activate multiple machines for easier reference when requesting service and attachment capabilities to eliminate need for duplicate data entry.
Additional Information: IBM e-ServicePac On-Site Repair - extended service agreement - 5 years - on-site
Type: Extended service agreement
Service Included: Parts and labor
Full Contract Period: 5 years
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Extended Warranties and Service Plans