Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
This cost-effective service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair and restoration activities. Choose 6-Hour Call-to-Repair support when you need to: be confident of system restoration within the shortest possible timeframe, boost productivity via increased hardware system uptime, obtain easy-to-buy, easy-to-use extended warranty services, and enhance IT resource planning and IT staff efficiency. The Defective Media Retention service applies only to products and/or parts replaced by HP due to malfunction. It does not apply to any exchange of products and/or parts that have not failed.
Type: Extended service agreement
Service Included: Parts and labor
Full Contract Period: 5 years
Repair Time: 6 hours
Service Availability: 24 hours a day / 7 days a week
Extended Warranties and Service Plans*
Due to UPS shipping rules, this item cannot ship via UPS Ground. This item will ship via a common carrier or freight service. Please allow 1-2 weeks for delivery.