Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
The HP Defective Media Retention option lets you keep, and control, your disk and your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HP for support. An HP support agent will diagnose your system problem, dispatch personnel (if needed) and provide a replacement disk. Before the actual replacement occurs, you must inform the authorized HP support agent of your intention to keep the disk drive. You must also copy the information found on the label of the malfunctioning disk drive and provide it to HP. The malfunctioning part will then be replaced. You will be responsible for destroying and/or permanently removing the drive from production.
Type: Extended service agreement
Service Included: Parts and labor
Full Contract Period: 3 years
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Extended Warranties and Service Plans*
Due to UPS shipping rules, this item cannot ship via UPS Ground. This item will ship via a common carrier or freight service. Please allow 1-2 weeks for delivery.