Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
Deliver intelligent, personalized self-service over the phone. Cisco Unified Customer Voice Portal (CVP) enables customers to efficiently and enjoyably retrieve the information they need from the contact center. Customers can use touchtone signals or their own voice to request self-service information. If they request live agent assistance, Unified CVP can place a call in queue until an appropriate agent is available and then transfer information given by the customer directly to the agent along with the call itself to provide a seamless customer service experience. In addition, Unified CVP can support video interactions, including self-service, queuing, and agent across mobile devices and kiosks.
Category: Internet & communication applications
Subcategory: Internet & communication - video conferencing, internet & communication - IP telephony, internet & communication - audio conferencing
License Type: Upgrade license
License Qty: 1 port
License Pricing: Standard
Cisco Systems, Inc
Business Solution Software
Cisco Unified Customer Voice Portal ( V. 7.x ) - Upgrade License (CV2035) On Sale