Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
Cisco Unified Contact Center Express meets the needs of departmental, enterprise branch, or small to medium-sized companies that need easy-to-deploy, easy-to-use, highly available and sophisticated customer interaction management for one to 300 agents. It is designed to enhance the efficiency, availability, and security of customer contact interaction management by supporting a highly available virtual contact center with integrated self-service applications across multiple sites secured with Cisco Security Agent. Its support for powerful agent-based assisted service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment. Cisco Unified Contact Center Express Standard is ideal for informal call centers requiring simple group-based routing and a simple agent screen pop; it can handle as few as a single agent or as many as 300 agents and 300 full-featured prompt and collect ports.
Category: Internet & communication applications
Subcategory: Internet & communication - internet utilities, internet & communication - IP telephony
License Type: License
License Qty: 1 seat
License Pricing: Standard
Cisco Systems, Inc
Business Solution Software
Cisco Unified Contact Center Express STANDARD - ( V. 8.0 ) - License (CV1848) On Sale