Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
Cisco Unified Contact Center Express meets the needs of midmarket and enterprise branch or departmental companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management for up to 300 agents. Cisco Unified Contact Center Express support for powerful, agent-based service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment while offering the flexibility to scale to larger, more demanding environments. Cisco Unified Contact Center Express helps ensure your business rules for inbound and outbound voice, email, web, and chat; and customer interaction management helps ensure that each contact is delivered to the right agent the first time. The Quality Manager piece provides a voice-compliance and evaluation solution, with advanced, quality-management features such as screen recording for agent performance optimization and dispute resolution. This system records and replays all or selected customer contacts for dispute resolution or to measure and improve customer contact quality. The Quality Manager process includes customized evaluation and reporting on contact quality in addition to the recording and replay of customer contacts.
Category: Internet & communication applications
Subcategory: Internet & communication - internet utilities, internet & communication - IP telephony
License Type: License
License Qty: 1 additional seat
License Pricing: Standard
Cisco Systems, Inc
Business Solution Software
Cisco Unified Contact Center Express Quality Manager - ( V. 8.0 ) - License (CV1826) On Sale