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Cisco Unified Contact Center Express meets the needs of departmental, enterprise branch, or small to medium-sized companies that need easy-to-deploy, easy-to-use, highly available and sophisticated customer interaction management for one to 300 agents. It is designed to enhance the efficiency, availability, and security of customer contact interaction management by supporting a highly available virtual contact center with integrated self-service applications across multiple sites secured with Cisco Security Agent. Its support for powerful agent-based assisted service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment.Cisco Unified Contact Center Express Premium is ideal for full-featured formal call centers requiring skills-based routing, CTI-based agent screen pop, or integrated self-service application support; it can handle as few as a single agent or as many as 300 agents and 300 full-featured IVR ports.
Additional Information: Cisco Unified Contact Center Express PREMIUM - ( v. 5.0 ) - product upgrade license
Category: Internet & communication applications
Subcategory: Internet & communication - IP telephony
Bundled with: MS Windows Server 2003
License Type: Product upgrade license
License Qty: 1 server
License Pricing: Standard
Upgrade from: Cisco Unified Contact Center Express Enhanced v. 3.x ¦ Cisco Unified Contact Center Express Enhanced v. 4.0 ¦ Cisco Unified Contact Center Express Enhanced v. 4.5
Cisco Systems, Inc