Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
Barracuda Networks Premium Support Subscription is designed to provide the highest level of support for mission critical environments. Customers receive unlimited access to 24x7 technical phone and email support. Weekly status via email of all outstanding support issues. Premium Support customers receive priority escalation per Barracuda Network's Escalation Policy. This provides the customer rapid escalation of the issue to Barracuda engineering team for quick solutions to critical issues. Premium Support must be ordered with the Instant Replacement Subscription.
Type: Technical support
Service Included: Phone consulting
Full Contract Period: 5 years
Service Availability: 24 hours a day / 7 days a week
Extended Warranties and Service PlansNOTE:
100% Money Back Guarantee: ReStockIt.com’s Return Policy is based on a simple principle – 100% Customer Satisfaction Guaranteed on Every Order. If the item is damaged during shipment or defective, we will happily assist you to send a replacement. Please let us know within 5 days of receipt of the item. If you simply do not like this item, this is a non-returnable item
. How to Return an Item