Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.
ADTRAN Custom Extended Services (ACES) is a comprehensive and flexible installation and maintenance services program designed to protect your network from unnecessary downtime. With ACES protection, if something should go wrong with the ADTRAN equipment in your network, you are guaranteed immediate access to fully-trained, ready-to-assist technical experts. With ACES, you can customize coverage to supplement your own services program to meet your customer's needs. You can protect new or existing ADTRAN equipment in the network, at host or remote locations.ADTRAN provides a market-leading warranty on products, which provides customers a return-to-factory repair and replacement program. For customers who need a more rapid response, ADTRAN has the ACES program, offering a range of equipment replacement options ranging from four hours to next business day.This support covers Netvanta 1224R with Enhanced Feature Pack or Netvanta 1224STR with Standard Feature Pack.
Additional Information: ADTRAN Custom Extended Services Site - extended service agreement - 1 year - on-site
Type: Extended service agreement
Service Included: Replacement
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Extended Warranties and Service Plans