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Policies and Procedures




Security & Privacy Policy
For the safety and security of our online customers, we employ 128-bit encryption and are a Verisign trusted site. We do not store credit card information on our servers. If you prefer, you may call us toll free at (800) 680-0859 to place your order.

At ReStockIt.com, your privacy is very important. Our only goal in collecting personal information from you is to provide you with a smooth, efficient and customized experience while using our site. If you submit personal information to us, we may use and share your information as set forth in this Privacy Policy. We may use and share your personal information as outlined below:
  • With certain third parties, but only so that they may help us provide services you’ve requested or in certain circumstances to provide you with related offers, special promotions or content;
  • With a third-party service provider or promotional partner with whom we offer a special promotion, with your permission or otherwise in accordance with the applicable rules of such special promotion or terms presented at time of submission, so that the third party can administer the promotion, or send you special promotions it offers;
  • With Google Analytics for display advertising purposes. You can opt-out of Google Analytics for Display Advertising and customize Google Display network ads using the Ad Preferences Manager;
  • In connection with online loyalty, membership or rewards programs; or
  • With express permission from you.
Anti-Spam Policy
We DO NOT send spam and our systems are scanned daily for viruses. In the event you received spam or viruses that appear to be from us at ReStockIt.com, know that most likely, the email you received only appeared to be from our servers and used a trick known as 'spoofing' to accomplish this. If you still believe that we may have sent something to you incorrectly, please forward all complaints to customerservice@restockit.com.

Backorders
Due to extensive inventory levels and number of warehouses around the country, we rarely experience a backorder situation. Should you place an order for an item currently out of stock, you will be notified immediately either via telephone or e-mail of the situation and presented with further options for your review.

Guarantees & Return Policy
All our products carry a 100% Satisfaction Guarantee in addition to all Manufacturers Warranties. Should any item you've purchased not completely satisfy you, you may return the item for a complete refund within 15 days of purchase. Should you receive a damaged or inoperable item, we will promptly send out a replacement while we arrange to have the item returned to us. . Please contact Customer Service for a Return Authorization Code and further shipping instructions. Please note that for undamaged items, shipping costs are non-refundable and you are responsible for all shipping costs incurred, including the costs to return the items to us.

ReStockIt.com is not responsible for the reshipment or refund of any order that shows signed for upon delivery. Please inspect all packages at time of delivery to check for any obvious signs of damage.
Please click here to our Full Return Policy and more detailed instructions.

Payment Methods
We accept the following convenient forms of payment:
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Visa/MasterCard
  • Check Cards
  • PayPal
  • Google Wallet
  • Checkout by Amazon
In addition to the payment methods listed above, you may contact us regarding these additional methods of payment:
  • Personal/Business Checks/Money Orders/Cashiers Checks
    • Please contact us at (800) 680-0859
    • Orders will take a minimum of 10 business days to clear and be released for shipment
  • Purchase Orders for Large organizations or Government Agencies
    • Please contact our credit department at (800) 680-0859
  • For international orders we can only accept the following forms of payment:
    • Check
    • Money Order
    • Wire Transfer
    • American Express
      • Please note that it may take up to 2 weeks in order to verify your purchase with American Express

Taxes
For orders shipped to Florida, Maryland and California we add state sales tax to your merchandise total. You will see the correct tax once you add your shipping address during Checkout. ReStockIt.com collects and remits Florida, Maryland and California state sales tax on all orders shipped to Florida, Maryland or California addresses. For orders shipped to California it is your responsibility to report and pay any local district sales tax that may be due, to the California Board of Equalization. Please consult their website for more information.

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