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Frequently Asked Questions
If you don't see the answer to your question here, please click here to Contact Us.ShippingQ. How much will I pay for shipping? A. We charge $7.95 plus $0.59/lb. for shipping. An order is eligible for Free Shipping if the cart dollar total is over $169.00 and the total weight is 65 lbs. or less. A handling fee applies to a small percentage of the really heavy, bulky or hazardous products. Any additional charges will be indicated in the product description. Please click here to view our complete Shipping and Handling policies. Q. What carrier do you use for shipping and what services are available? A. We proudly ship via UPS. Please click here to view our complete Shipping policies. Q. Where will my order ship from? A. We ship items from 52 nationwide warehouses. Items ship from the closest warehouse with adequate inventory levels to fulfill an order. This allows us to minimize delivery time and cost. Q. How long will it take to receive my order? A. All orders ship within 1 - 2 business days. Shipping generally takes 1 - 6 business days. Therefore, you can expect your order in approximately 2 - 7 business days. Q. How can I get a tracking number for my order? A. A tracking number will automatically be e-mailed to the e-mail address that you entered during checkout once your order has shipped. Please remember that most orders ship within 1 - 2 business days - certain items such as sheds ship within 1 - 2 weeks. In addition, if you ordered multiple items, you may receive multiple tracking numbers. If you did not receive a tracking number and you placed your order more than 72 hours ago, please contact Customer Service. Q. Do you ship to home addresses? A. Yes, we gladly ship to home addresses and there is no extra charge to do so. OrdersQ. Do you only sell to businesses? A. No, we offer the same great industrial, competitively priced products to businesses, governments and consumers. Q. How do I contact you if I have a question or need further assistance? A. We offer several convenient contact methods. We recommend using Live Chat to contact us. It is the quickest and most effective way for us to assist you. Please click here to see a complete list contact options. Q. Can I place my order via telephone or fax? A. Certainly. You may call us toll-free at (800) 680-0859 or fax your order to (800) 803-5207. A. We do accept returns on most products. Please click here to see our complete return policy. Q. Can you special order a product for me? A. We are typically able to special order products for customers. Please click here to contact Customer Service for further details. Q. What is your back order policy? A. We rarely experience back orders. However, from time to time they may occur and you will be notified within 24 hours of placing your order. Please click here to see our complete back order policy. |
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